If I have to cancel a session I will try to provide you with at least 24 hours’ notice, wherever possible. You will not be charged for the session and I will try to offer you an alternative time. I would like you to give me 24 hours’ notice if you are unable to attend, however, in the event of a serious accident, emergency, or other similar situation outside your control, please deal with your situation first and notify me at the earliest convenient time. I will follow up with you typically within 48 hours of a missed appointment.
Sessions that are missed without notice, or less than 24 hours’ notice, are charged at £20.00. If you miss two consecutive sessions without notice, then I will assume that you wish to stop therapy and our contract will be ended. That does not mean that you cannot contact me in the future to carry on with therapy if you change your mind, although if any previous sessions are unpaid, we will have to address this.
Online and telephone sessions do not incur cancellation fees, but please let me know as soon as possible if you want to cancel a session.